A GUIDE TO ONLINE CASINO GAMES FOR INDIAN CUSTOMERS
HOW TO PLAY CASINO GAMES ONLINE?
When you want to play casino games online you first need to decide what casino you want to play with. There are 100s of online casinos out there and it can be hard to find the right one. I will list below some of the things I think you should focus on and also explain why I think these are important.
DOES THE ONLINE CASINO ACCEPT INDIAN CUSTOMERS?
First things first you need to confirm if the online casino you have picked accepts Indian customers. There is no law in India that makes online gambling illegal however some operators choose not to offer their services to customers in India. If you try access an online casino which does not accept Indian customers you may find one or more of the following;
- After loading the online casino a page appears stating you cannot access the site from your jurisdiction
- When you try to launch the registration page an error appears stating you cannot register from your jurisdiction.
- In the registration page, the country dropdown menu does not offer India as an option.
Most online casinos will list in their terms and conditions a list of restricted countries where they will not operate. This can be found in the footer of most online casino sites. Alternatively you can speak to customer support via live chat or email and confirm whether the online casino accepts India customers
DOES THE ONLINE CASINO OFFER YOUR CHOSEN CURRENCY?
If your chosen online casino does accept Indian customers then that is great. Next thing you need to do is confirm if the online casino supports your chosen currency.
If you are a fiat player you will likely want to play with Indian rupees or US dollars. Alternatively if you are a crypto currency customer you may want the option to play with Bitcoin, Ethereum, Ripple etc.
In order to confirm what currency options are accepted you can do the following:
- Check during the registration process if you are asked to select a primary currency and whether your preferred currency is available
- Check the terms and conditions of the online casino to see what supported currencies are listed.
- Speak to customer support at the online casino to confirm if they support your preferred currency.
Please note that once you play a real money fiat bet at your chosen online casino the primary currency cannot be changed after this.
DOES THE CASINO OFFER YOUR PREFERRED BANKING OPTION?
Next thing you need to confirm is whether your chosen online casino offers a depositing method that you want to use. In most cases the depositing methods will be listed in the FAQ page of the online casino.
However if you cannot find the FAQ page the quickest thing to do is to ask the customer support team to tell you what depositing methods they support.
If you have already created an account at your chosen online casino you can quickly navigate to the cashier and a list of available depositing methods will also be visible.
Online casinos are always reviewing and adding different banking options. If your preferred payment option isn’t available it is always worth telling customer support what payment option you would like added.
They might be able to confirm that the payment option is being added in the future or alternatively they can pass the feedback to the product team for them to review.
IS THE ONLINE CASINO LICENSED AND REGULATED?
This is a very important step and something that a lot of online casino customers might not be aware of. Although there are no laws in place in India that allow or ban online gambling it is still important that it is licensed and regulated somehow.
Any good or trusted operator will have a licence of some sort which shows that the operator has been reviewed by a legal third party that has granted it permission to operate in certain locations.
If an operator is licensed it will always be listed in the footer of the website and in the terms and conditions of the online casino. Using Leo Vegas as an example, you can see below the details around their licence which allows them to operate in India
Leo Vegas have a Maltease Gaming licence which would be deemed a trusted licence which has various protections in place for the customer. If an operator has no licence there is nothing stopping them from disappearing with your money so please make sure you only play with online casinos that have a licence.
If you are unsure if a casino has a licence then simply ask the customer support team to provide you with details on the licence they hold.
DOES THE CASINO HAVE A GOOD SELECTION OF GAMES?
What is the point of joining an online casino if they don’t have the games you want to play? That is why you need to check out the selection of games that the online casino has to offer. We all know that the Indian market absolutely loves Live casino games.
The best online casino studios in the market in my opinion are Evolution gaming, Ezuigi and Authentic Gaming. There are dozens more to choose from though so make sure to find the one you love.
Outside of live casinos there is also a range of other games to choose from including table games, online video slots, video poker, lottery etc. The more game studios a casino has integrated the better selection of games you will have.
To find out how many games a casino has on site simply ask customer support. Alternatively, a lot of online casinos will show a list of the game studios they have integrated on site. Have a look around and see if you can find this information.
DOES THE CASINO OFFER ADEQUATE CUSTOMER SUPPORT?
In my opinion customer support is an extremely important aspect of an online casino. We are trusting these online casinos with our personal details and with our money. When help is needed I always expect customer support to be friendly, helpful and always willing to do what they can to help the customer.
Most online casinos offer customer support via email and live chat. Alternatively some online casinos now also use social media platforms like Facebook, twitter and also messaging apps like Whats App. When you arrive to an online casino I would suggest that you ask customer support some basic questions via live chat to get an understanding of what the customer support is like.
I would always advise don’t judge the customer support team on one agent. Sometimes you might be unlucky enough to get a ‘bad’ customer support agent. Instead speak to customer support a few different times to get a better understanding of what they are like.
If the customer support service is very good this will make your experience at the casino a lot better. I guarantee you there will be some issues with game play or withdrawing funds and you want to be able to rely on and trust the customer service team to be able to fix this for you.
DOES THE CASINO OFFER A GOOD WELCOME BONUS?
The majority of online casinos have different casino bonuses to try and entice customers to register and play with them. Welcome offers and other casino bonuses can be very attractive to new customers. It is important you read the bonus terms and conditions before you accept any welcome offer or other casino bonuses at an online casino.
For more information specifically around casino bonuses and what you should review please click here. You will find a more detailed explanation that will be useful for you to understand.